eBusinessoft for Inbound Tour Operator

Difficulty with customer retention? Customer price sensitivity? Flagging loyalty? Online competition? Inbound tour operator are experiencing a period of unprecedented upheaval. And now, more than ever, the industry is turning to e-business technologies to grow distribution network, boost long-term customer relationships, streamline operations and manage costs. Businessoft has the offerings and expertise to help make it happen.

  • Improve your tour operations life cycle efficiency by using a single data entry to generate multiple documents to customer & vendors
  • Increase your distribution channel without boundaries and cost through oversea agents
  • Allow your operations, sales teams and agents to share valuable tour information in a central repository
  • Reduce document searching time due to misplaced of file, lost file or staff turnover
  • Improve communications with branches, oversea agents by consolidating information on all tour and booking
  • Provide business intelligence and knowledge management tools to turn data into actionable information
  • Measure performance of the sales and oversea agents
  • Manage, organize and create booking and change request
  • Grow revenues more quickly having the means to focus on the right selling products.

The advantage : The strength of travel industry experience

Businessoft has been working with the travel industry since the 1990s, and today it is a major IT supplier to well-known tour operators/ travel agencies. Together, eBusinessoft possess the industry experience and technical know-how to promote more profitable sales growth.

We offer :

  • The best practice in your industry by maximising time to increase productivity and profits
  • Business intelligence tool to transform your operational data into actionable information
  • Technical consultants with extensive implementation and system integration experience

Inbound tour is powerful and flexible like a swiss knife that can cater for any type of inbound tour either be the package tours, FIT, MICE, SIC tours and etc. Inbound tour is to help the inbound operator to improve operational efficiency by generate all the necessary documents to customer and vendors with a single data entry instead of repetitive data entry. The system log all communication document generated by the system between the customer and vendor so that you can trace back all the documents you sent to your vendor or customer. It also help to prevent the unnecessary communication breakdown due to data not synchronized. It help to improve internal and external communication by using back the single source of data in the centralised database.

  • Before Customer Confirmation
    • Create Itineraly
    • Create Costing and Items
    • Create Quotation
  • After Customer Confirmation
    • Create EO
    • Create Booking Confirmation and Amendment
    • Create Assignment to Guide / Driver
    • Create Welcome Letter and Travel Iteneraly to Passenger
    • Create Profit $ Loss